Returns Policy for JERNOVEXA

Overview

At JERNOVEXA, we strive to ensure the satisfaction of our customers. If you're not completely happy with your purchase, you may be eligible for a return or exchange within 30 days of receiving your order.

Return Conditions

• Items must be returned in their original condition, unworn and unwashed, with all tags attached.
• Proof of purchase is required for all returns.
• Final sale items cannot be returned or exchanged.

Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Service team at [email protected] to request a return authorization.
2. Pack the item securely in its original packaging, if possible.
3. Ship the item using your preferred method to the address provided by our Customer Service team.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days to your original method of payment.

Exchanges

If you need to exchange an item for a different size or color, please contact our Customer Service team. Exchanges are subject to inventory availability.

Contact Information

For any questions regarding our Returns Policy, please reach out to us at [email protected] or call us at (555) 123-4567.